Frequently Asked Questions
Everything you need to know about your luxury hair experience.
What type of hair quality does Ashimary Hair offer?
We specialize in 100% virgin human hair, including HD lace wigs, bundles, and closures. Our hair is ethically sourced, tangle-free, and can be bleached or dyed to your preference.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days for domestic orders, while international shipping may take 5-10 business days depending on the destination.
Can I return or exchange my hair if I'm not satisfied?
Yes, we offer a 30-day return policy. Items must be in their original condition, unworn, and with the lace uncut to qualify for a full refund or exchange.
How do I maintain and care for my lace wig?
We recommend using sulfate-free shampoos and deep conditioners. Always detangle from ends to roots and allow the hair to air dry to maintain its natural luster and longevity.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay to make your shopping experience more convenient.
How do I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.